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© 2026 MANDARINOS PTE. LTD. (UEN 202644063W). All rights reserved.
Connect with us
© 2026 MANDARINOS PTE. LTD. (UEN 202644063W). All rights reserved.
Complaints
If we got something wrong, we want to know. Every complaint is logged, given a reference number, and answered by a person — not a template.
Send it to us
Email [email protected] with “Complaint” in the subject, or reply to any email from us. Tell us what happened, when, and what outcome you are looking for.
We acknowledge within 1 working day
You receive a written acknowledgement and a reference number. Keep it — quote it in any later message.
We investigate and respond within 3 working days
We check the records, speak to the people involved, and send you a written response setting out what we found and what we propose.
We aim to close within 10 working days
If a matter genuinely needs longer, we tell you why and the date by which you can expect an answer — we do not leave a complaint open and silent.
Not satisfied? Ask for a review
You can ask for the decision to be reviewed by The Director. We tell you the outcome of that review in writing.
Still unresolved? Outside options
You may take the matter to the Consumers Association of Singapore (CASE) or, for a claim within its limits, the Small Claims Tribunals. Nothing in this process limits your rights under Singapore law.
First response
Logs the complaint, gives you the reference number and handles the day-to-day follow-up.
Review
Reviews any decision you are not satisfied with, and answers in writing.
Outside
Available to you if we cannot reach agreement.
A complaint never affects your access to a course you have paid for, the marks or feedback you receive, or how you are treated in class.
We do not ask you to remove or withdraw a complaint as a condition of resolving it.
Records of complaints and their outcomes are kept for at least 2 years.
Many issues are already covered in writing, and checking first is often faster than waiting for a reply: